Customer service

Free delivery

If you live in metropolitan France, in Europe, Switzerland or in overseas France, or if you live in any other country Bob Carpenter offer delivery charges.

If your country is not listed among the possible addresses, please contact us so that we can correct this injustice.

For shipping we use Colissimo Suivi from the French carrier "La Poste". This garantees you can track the shipping on the Internet (at least in France) and that the parcel will be delivered to you only after you sign.

Returns and exchanges

A shirt you ordered is not the right size or is not for you ?

You can return your order for any reason, at any time, within 7 days of receipt, you will be refunded promptly. All return costs will be in charge of Bob Carpenter.

The garment must be unworn and unwashed. Please wrap the package securely, making sure to include your Returns form. Seal your package securely.

We will first verify that those conditions are satisfied before proceeding to the reimbursement or exchange of the products.