Conditions of use - Rules

Article 1 - Acceptance by the customer

1.1 - The Conditions of Use describe ordering conditions, payment, delivery and management of any possible return of products ordered by the customers who act as non-professional buyers (here designated as the "Customer") on the www.bobcarpenter.fr website. Conditions of use are available at all times on the website www.bobcarpenter.fr

1.2 - The Customer who orders on the website www.bobcarpenter.fr implies his full acceptance of the Conditions of Use, which are expressly agreed by the Customer. Since these Conditions of Use are subject to change, the applicable conditions are those in force on the website at the time the customer places his order.

Article 2 – Ordering products

2.1 - Each order placed on the website www.bobcarpenter.fr is a contract concluded between the remote Customer and the company Bob Carpenter, and necessarily implies the irrevocable acceptance by the Customer, without limitation, of the Terms of Sale.

2.2 - In order to allow the client to know the products they wish to purchase before ordering, the website bobcarpenter.fr displays the characteristics of the products that are offered for sale. In particular, the website www.bobcarpenter.fr describes products specifications, illustrations, and indications. Choosing and buying a product is the client’s only responsibility. Photographs and graphics of the products offered for sale are only indicative and do not engage Bob Carpenter.

2.3 - The products are offered for sale within the available stocks. Information about product availability is provided when the order is placed.

2.4 - When filling in personal info from the Customer in the “my account” section, the customer must make sure that the required data he provides is exhaustive and accurate. Any subsequent change must be mentioned as soon as possible

2.5 - Bob Carpenter reserves the right to suspend or terminate the account of a customer who contravenes the clauses of the Terms of sales. Any person whose account was suspended or closed will not be able to order on the Bob Carpenter website without previous authorization

2.6 - The sale will be considered final only after an order acceptance confirmation will have been sent to the customer by email by the company Bob Carpenter, and after Bob Carpenter. Will have cashed the full payment

Article 3 - Fees and payment terms

3.1 - Prices are displayed in Euros on the website www.bobcarpenter.fr. They take into account possible reductions and the French VAT applicable on the date of the order, but exclude possible shipping costs.

3.2 - All orders, whatever their origins, are payable in Euros. Payment has to be done online or by check.

3.3 - The price of goods purchased is payable in full. Bob Carpenter cannot be required to proceed to the delivery if the payment has not been previously made in full. Ownership of products is transferred to the Customer only after full payment by the customer.

Transfer of risks of loss and degradation of the products will be made after delivery and receipt of the products by the Customer.

3.4 - The products are supplied at the prevailing rates on the date of the order acceptance confirmation sent by Bob Carpenter, as communicated to the Customer prior to placing the order.

The price displayed in the order confirmation sent by Bob Carpenter is the final price.

3.5 - In case of an online payment, the data supplied by the Customer and registered with the www.bobcarpenter.fr website when ordering is the proof of the transactions between Bob Carpenter and Customer. The products purchased are payable the day the order has been placed by the customer. After the customer has validated the order, Bob Carpenter will send a confirmation email to the customer to notify him that the order has been registered.

3.6 – In case of payment by check, the check should be made payable to "Bob Carpenter" and sent to the following address: Bob Carpenter, chez BJT Partners, 26 rue Friant, 75014 Paris, France.

The check must be accompanied by the order details printed, full delivery address and telephone number.

The check must be accompanied by the order details printed, full delivery address and telephone number.

Bob Carpenter will proceed with the delivery of the product upon receipt of the check.

3.7 - Possible delivery charges are listed on the website www.bobcarpenter.fr and include all charges. These fees are charged to the customer in addition to the selling prices of the products. The customer will be informed before the final registration of his order about the possible delivery charges related to his order, and payment will be requested from the customer for the full amount of purchase.

3.8 – In the case of deliveries outside the European Union, custom fees and taxes related to the importation of the products might be charged by the postal service to the Customer. They are in no way attributable to Bob Carpenter.

3.9 - Online payment is made either by Visa card through the ELYS NET Office secure payment system from HSBC France, or through the Paypal payment system.

Article 4 - Delivery

4.1 - The products purchased by the Customer will be delivered within a maximum period of thirty days from the date of order to the address provided by the Customer in its order. In case of exceeding this limit, without any justifications by causes beyond control, the Customer may request cancellation of the sale as provided in Article L. 114-1 of the French Consumer Code and obtain a refund of his payment.

4.2 - Except for special cases or unavailability of one or more products, the products ordered will be delivered at once. Deliveries are handled by an independent carrier.

4.3 - The Customer has to check the condition of the goods delivered. He has five days after delivery to send a registered letter addressed to Bob Carpenter, chez BJT Partners, 26 rue Friant 75014 Paris, France or by email at: contact@bobcarpenter.com, any reservations or claims for non-compliance or apparent defect on the products delivered, with all supporting documents. After this deadline and having failed to comply with these formalities, the goods will be certified compliant and free of any visible defect and no claim will be validly accepted by Bob Carpenter.

4.4 - Bob Carpenter will replace as soon as possible and at his expense, the products delivered with obvious defects or non-conformities which have been duly proved by the Customer

4.5 - In the case of a return due to a delivery error or a request for exchange or refund for a non-compliant product, it must be returned in whole and in its original packaging along with the Returns Form to the following address: Bob Carpenter, chez BJT Partners, 26 rue Friant, 75014 Paris, France. The non-compliant product will automatically be exchanged according to stock availability, or refunded if it is not available in stocks within 30 days from the payment by the Customer. The exchange fees for the non-compliant product will be borne by Bob Carpenter.

Article 5 - Right of withdrawal

5.1 - The Customer has, in accordance with the law, a withdrawal period of 7 days from the delivery of the products to return them to Bob Carpenter for a return or an exchange or refund, provided that the products are returned in their original packaging and in perfect condition. The product must be returned to Bob Carpenter within 7 days after delivery, postmark as a proof.

5.2 – In the case of an exchange, return fees of the product are the sole responsibility of the customer. Shipping fees for the replacement product will be borne by Bob Carpenter

5.3 – In the case of a refund, the sums paid by the Customer, including shipping costs, will be fully reimbursed to him by check or by purchase voucher within a maximum period of 30 days after the refund demand. Return costs will be borne solely by the customer.

5.4 - In the case of a refund, the sums paid by the Customer, including shipping costs, will be fully reimbursed to him by check or by purchase voucher within a maximum period of 30 days after the refund demand. Return costs will be borne solely by the customer.

5.5 - Returns has to be sent to: Bob Carpenter, chez BJT Partners, 26 rue Friant 75014 Paris - FRANCE

5.5 - The return of products must be made within the time prescribed by this section, the date on the delivery receipt as a proof.

5.6 - The right of withdrawal will be subject to the following conditions:

a) The return of products must be made within the time prescribed by this section, the date on the delivery receipt as a proof.

b) The product must be returned intact in its original packaging along with its delivery receipt.

c) The product must not have been used or worn

d) Any return by post should be done by registered letter with acknowledgment of receipt, otherwise taking into account the loss of products during return transportation will not be effective.

Article 6 - Customer Service

6.1 - For any information or questions, contact customer service at the following e-mail address : contact@bobcarpenter.com or by phone at this number 0033 1 79 75 00 12 10

Article 7 - Applicable law - Disputes

7.1 - This agreement is subject to French law and the Vienna Convention on Contracts for the International Sale of Goods. All disputes concerning the business relationship between the parties are subject to the exclusive jurisdiction of French courts.

Article 8 - Privacy

8.1 – Bob Carpenter is committed to protect the personal data supplied by the Customer. All personal data collected by Bob Carpenter is handled with the strictest confidentiality. Bob Carpenter is committed never to disclose personal data supplied by the customer to third parties.

Legal notices

Web provider :
OVH
140, quai du Sartel, 59100 Roubaix
Phone : 08 99 70 17 61


Editeur :
Bob Carpenter
41 rue Dareau, 75014 Paris
Phone : 01 79 75 12 10
e-mail : contact@bobcarpenter.fr
Bob Carpenter is a Limited Liability company with 5000€ capital | SIRET 517 777 954